Refund & Returns Policy

Overview

Last Updated: [7/23/2026]

At LM Riders LLC (“we,” “us,” “our”), we are committed to delivering high-quality shipping containers that meet your specific needs. Because shipping containers are oversized, heavy-duty goods that involve significant logistics and handling costs, our refund and returns policy is designed to be transparent and specific to our industry. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms.

---

1. Overview & General Philosophy

We stand behind the quality and grading of our containers. However, due to the nature of our products—large steel structures that are expensive to transport and store—we operate a limited returns and refund policy.

We classify all container sales into two primary categories:

• Standard Sales: Containers sold with a specific grade guarantee (e.g., “Cargo Worthy,” “Wind & Water Tight”). These are eligible for limited remedies under this policy.

• “As-Is” Sales: Containers sold “as-is” are final sale and are not eligible for returns, refunds, or exchanges under any circumstances, except where required by law.

---

2. The Crucial Role of Delivery Inspection

This is the most important section of our policy.

Because title and risk of loss transfer to you the moment the container leaves our yard (FOB Origin), your only opportunity to inspect the container and reject it is during the delivery drop-off, while the driver is still on-site.

You MUST:

1. Physically inspect the container immediately upon arrival.

2. Check that the container matches the grade you ordered (e.g., “Wind & Water Tight”).

3. Look for any major structural damage (e.g., large dents, holes, severe corrosion, or door issues) that was not disclosed to you prior to purchase.

4. If you are unsatisfied or the container does not match the specified grade, you MUST refuse delivery and clearly note your refusal on the Bill of Lading (delivery receipt) before the driver departs.

Important: Once you sign the Bill of Lading and the driver leaves your property, the container is legally accepted “as-is” for the purposes of condition. We will not process refunds, accept returns, or issue credits for cosmetic issues, minor dents, or surface rust discovered after the driver has left, as these are normal characteristics of used shipping containers.

---

3. Right to Cancel an Order (Before Delivery)

You may cancel your order without penalty only within a specific window.

---

4. Returns & Refunds Post-Delivery

Because of the prohibitive cost of transporting a 40-foot steel container back to our yard, we do not accept returns for “change of mind,” incorrect sizing, or failure to obtain local permits/HOA approval.

Refunds post-delivery will ONLY be issued in the following limited scenarios:

1. Material Non-Conformance (Wrong Grade Delivered):

   • If you order a “Cargo Worthy” container and we deliver a lower-grade “Wind & Water Tight” container, you are entitled to a partial refund representing the price difference between the grades.

   • Action Required: You must note this discrepancy on the Bill of Lading at the time of delivery and contact us within 48 hours.

2. Undisclosed Major Structural Damage:

   • If the container sustains significant, undisclosed damage that renders it structurally unsafe or unusable for its intended purpose, and this damage was not listed in the pre-sale condition report.

   • Action Required: This must be documented with photos and sent to us within 24 hours of delivery, alongside a signed delivery receipt noting the issue.

3. Failure to Deliver:

   • If we fail to deliver the container to the agreed-upon address within a reasonable timeframe (exceeding 14 days past the estimated delivery window) through no fault of your own (e.g., you provided accurate access and were present for delivery), you may cancel the order and receive a full refund of all amounts paid.

---

5. Situations Where Refunds Are NEVER Issued

To protect LM Riders LLC from liability, we will not issue refunds or accept returns under the following circumstances:

• Customer Measurement Errors: You ordered a container that is too large for your property, driveway, or clearance.

• Access Issues: The delivery driver arrived but could not complete the drop-off due to low-hanging wires, narrow roads, soft/unstable ground, or gates/fences that were not cleared by you. (A re-delivery fee will apply; no refund will be issued for the failed attempt.)

• Permit/HOA/Zoning Denial: You failed to secure necessary permits or Homeowners Association approval prior to ordering.

• Cosmetic Surface Rust or Minor Dents: These are inherent to used shipping containers and do not constitute a defect.

• Post-Modification Issues: You modified the container (e.g., welding, cutting, painting) after delivery. All warranties and refund rights are voided immediately upon modification.

• As-Is Purchases: Any container specifically sold under an “As-Is” designation is final sale.

---

6. Refund Processing & Timeline

If you are eligible for a refund under this policy, we will process it as follows:

1. Initiation: You must contact us in writing at [sales@lmridersllc.com] with your order number and a detailed explanation, including photos if applicable.

2. Approval: We will review your request and respond within 5 business days. If additional information is required, we may request a third-party inspection.

3. Issuance: Approved refunds will be issued to the original payment method used at the time of purchase.

4. Timeline: Refunds are typically processed within 7 to 10 business days of approval. Please note that financial institutions may take additional time to reflect the credit on your statement.

---

7. Return Shipping (In Rare Cases)

In the event we approve a return (which is exceptionally rare and typically only occurs for gross misrepresentation), you will be responsible for the following:

• Return Freight Costs: You are responsible for arranging and paying for the safe return of the container to our designated yard. We will not accept collect shipments.

• Restocking Fee: A restocking fee of 20% of the purchase price will be deducted from your refund to cover handling, yard space, and re-inspection costs.

• Condition Upon Return: The container must be returned in the same condition as delivered. If the container is damaged during your possession, the return will be denied, and the container must remain on your property.

---

8. Exchanges

We do not offer direct exchanges due to the logistical complexity of our products. If you require a different container grade or size, you must:

1. Accept delivery of the original container (or refuse it at the curb).

2. Place a new, separate order for the desired container.

3. The fate of the original order will be governed by the cancellation and refund provisions outlined above.

---

9. Manufacturer Warranties vs. Our Policy

This Refund and Returns Policy applies specifically to our role as a seller and logistics provider. If your container is new and comes with a manufacturer’s warranty, that warranty is provided by the original manufacturer and is separate from our return policy. We will assist you in filing manufacturer warranty claims where applicable, but we are not responsible for enforcing third-party warranties.

---

10. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need to initiate a refund request (subject to the strict conditions above), please contact us immediately:

LM Riders LLC

• Email: [sales@lmridersllc.com]

• Phone: [Your Phone Number]

• Address: [Your Physical Business Address]

Please have your order number and delivery documentation ready when you call or email to expedite the process.

---

Disclaimer: This Refund and Returns Policy constitutes the official agreement between LM Riders LLC and the Customer regarding cancellations, returns, and refunds. It is intended to be legally binding and reflects the standard practices within the heavy equipment and shipping container industry. To ensure this policy fully protects your business and complies with state-specific consumer protection laws, we strongly recommend that you have this document reviewed by a qualified attorney licensed in your jurisdiction. LM Riders LLC assumes no liability for claims arising from customer failure to inspect containers at delivery or for local ordinance violations.