Customer Help

Placing an order with LM Riders LLC is simple. You can:

1. Browse Our Inventory: Visit our website to view our available containers, grades, and sizes (20ft, 40ft, and High Cube options).

2. Request a Quote: Fill out our online quote request form or call us directly to discuss your specific needs, including custom modifications or special delivery requirements.

3. Confirm Your Order: Once you have selected a container, we will provide you with a detailed quote. You must approve the quote and pay the required non-refundable deposit to reserve the unit.

4. Complete Payment: Pay the remaining balance prior to dispatch.

5. Schedule Delivery: We will contact you to coordinate a delivery date and time that works for you.

We offer a wide range of shipping containers to suit various needs:

“Wind and Water Tight” is the industry standard for used shipping containers. It means the container is structurally sound and fully weatherproof. The doors seal properly, the roof does not leak, and the floor is intact.

What it does NOT mean: It does not mean the container is cosmetically perfect. Used containers will have surface rust, minor dents, scratches, and typical wear-and-tear from their years of ocean travel. If you require a container with a pristine appearance, please inquire about our “One-Trip” or “Grade A” containers.

• Cargo Worthy (CWO): These containers are certified to be structurally sound enough to be stacked at sea and transported internationally. They have stricter structural requirements and are typically in better overall condition.

• Wind & Water Tight (WWT): These containers are fully weatherproof and structurally sound for stationary use (storage, modifications, etc.) but may not meet the strict international shipping certification requirements. They are an excellent, more affordable option for property storage.

Yes! We offer a range of customization services at our yard before delivery. Common modifications include:

• Cutting and installing windows and doors.

• Adding insulation, electrical wiring, and lighting.

• Interior wall framing and finishing.

• Custom paint colors and protective coatings.

• Installation of shelving, locking mechanisms, and ventilation.

Please note: Custom orders require a significant non-refundable deposit and have longer lead times (typically 2–6 weeks). Any modifications made after delivery are entirely your responsibility and may void any return eligibility.

To provide you with an accurate delivery quote, we need the following details:

• The type and quantity of containers you are purchasing.

• The full delivery address (street, city, state, zip code).

• Any specific site conditions (e.g., gated community, narrow roads, overhead wires, steep driveways, soft ground).

• Your preferred delivery date (if you have one).

• Whether you require a forklift, crane, or flatbed delivery based on your site access.

Delivery timelines vary based on your location, the size of your order, and our current schedule:

All delivery windows are estimates and are not guaranteed. We will contact you 48 hours in advance to confirm a specific date and 2-hour time window.

To ensure a smooth and successful delivery, you must:

• Be Present: An adult (18+) must be on-site to sign the Bill of Lading.

• Ensure Clearance: Provide a minimum of 14–16 feet of vertical clearance (no low-hanging wires or branches) and at least 12 feet of horizontal clearance.

• Provide a Solid Surface: The drop-off area must be firm, level, and dry. Soft ground, mud, sand, or steep slopes may prevent offloading.

• Clear Obstacles: Remove parked cars, gates, fences, or debris from the delivery path.

• Obtain Permits: You are responsible for any required municipal permits or HOA approvals.

If these requirements are not met, the driver will abort the delivery, and you will be charged a re-delivery fee.

If your property has access restrictions (e.g., narrow roads, low bridges, gated communities with height restrictions, or extremely steep driveways), please inform us before placing your order.

In some cases, we may be able to use a smaller “Moffett” truck (a truck with a mounted forklift) or a crane to place the container. In other cases, we may need to deliver to the nearest accessible point (e.g., the end of your driveway or street) and you will be responsible for moving the container to its final position using your own equipment.

We can deliver to sites with gravel, dirt, or unpaved roads, provided the ground is dry and firm. Heavy rain can soften ground conditions, making it unsafe for our heavy-haul trucks to enter without getting stuck.

If we arrive and the ground is too soft, we will abort the delivery for safety reasons, and you will be responsible for the re-delivery fee. We recommend scheduling deliveries during dry weather if your site is unpaved.

If no authorized adult (18+) is present to sign for the delivery, the driver will abort the delivery and return the container to our yard.

You will be responsible for:

• The full standard outbound delivery fee.

• A re-delivery fee to attempt a second drop-off.

• Any applicable storage fees while the container awaits re-delivery.

We highly recommend providing us with a backup contact person who can receive the delivery on your behalf if you are unavailable.

The Bill of Lading (BOL) is a legal document provided by the carrier that serves as:

1. A Receipt: Proof that the container was delivered to you.

2. A Contract: It outlines the terms of the carriage.

3. A Condition Report: It is your only opportunity to note any damage or discrepancies.

Crucial: You must inspect the container thoroughly before signing the BOL. If you note damage on the BOL and take photos, you protect your ability to file a claim. If you sign a “clean” BOL (without exceptions) and the driver leaves, you have legally accepted the container “as-is,” and we cannot accept subsequent damage claims.

Absolutely. We welcome local pickup at our yard. If you choose to pick up your container:

• You must have your own trailer or flatbed capable of safely transporting a 20ft or 40ft container.

• You must have your own equipment (or hire a local crane/forklift) to load the container onto your trailer.

• Payment must be made in full before the container is released.

• A representative must be present to inspect the container and sign a release form.

We do not offer international shipping directly. However, we frequently assist customers who are exporting containers overseas. We can deliver your container to the port of your choice (e.g., Port of Houston, Port of Savannah, Port of Long Beach).

You are responsible for:

• All port fees, wharfage, and demurrage charges.

• Customs clearance, export documentation, and ISF filings.

• Arranging the crane to offload the container from our trailer at the port.

• Your freight forwarding arrangements.

We do not offer real-time GPS tracking for container deliveries. However, we will provide you with the following:

• Scheduling Notification: We will call or email you 48 hours before the scheduled delivery date.

• Day-of Confirmation: The driver will call you approximately 30 to 60 minutes before arriving.

• Carrier Contact: Upon request, we can provide you with the carrier’s phone number so you can coordinate directly.

Safety is our top priority. If weather conditions (heavy rain, snow, ice, high winds, or flooding) make it unsafe for our drivers or equipment, we will reschedule your delivery to the next available safe date.

We will notify you as soon as possible of any weather-related delays. No refunds or credits will be issued for weather delays, as they are classified as “Force Majeure” events beyond our control.